Emailing Payslips

BrendaB

I am unable to email payslips to employees using the new online browser.  Previously, I could email using the Desktop AccountRight.   When I try to setup the email default setting I get the below message.   I don't have access to the Desktop version anymore as the file is not in my Library anymore.  I now have to download the payslip as PDF and attach to an email from outlook.

 

 

 

Princess_R

Hi @BrendaB,

 

Thanks for sharing the error message, and sorry for the slow reply.

 

This one usually pops up when a company file has been migrated from an older desktop version of AccountRight where online emailing hadn’t been switched on yet. Opening the file through the desktop version and updating the email settings there usually does the trick.

 

I had a quick look at your Community Forum profile and can see you’ve got an AccountRight Live subscription, which means you should still be able to sign in through the desktop app and open your file from the online library. You can check out this link for more details on how to open your file online.

 

Cheers,

Princess