MYOB Business file READ ONLY and unable to use, need urgent help

Question

My client's file has now been 48 hours in READ ONLY and MYOB seem to be unable to help.

Client and I have spent hours on the phone. Can't invoice, can't run payroll and can't pay super which need to be done THIS WEEK. Can anyone help? So frustrated with MYOB. We know it is a glitch in the backend of the file and appears the file is now owned by MYOB not my client.

Doreen_P · Answer

Hi @Brainworkspc,

I can see the support request you’ve submitted, and it’s already being handled by the support team. After I've checked your account, there shouldn’t be an issue with your access as you have an active subscription. Make sure you’re opening the active company file with the correct email address. If it’s still showing as read-only, the support team can check this from their end and provide the next steps through your existing support request.

Cheers,

Doreen

Brainworkspc · Answer

Hi Marian,

I am currently having the same issue with Myob Business and raised a ticket with their support team. How did you get the access back?

Marian_Brown · Answer

Client has finally got access to her file - thank you. So many lost hours and lost sleep for this client.