We've recently had to transition from AccountRight offline to MYOB Business. I've not yet figured out how to set up Bank Feed (long story), so thought I would upload statement in the meantime. When I try to match a statement entry to a Bill I get the error "You have indicated that the transaction is to be paid electronically. All electronic payments must contain Statement Test."
I work part time for several businesses and organisations and have never seen this in any other MYOB online file. I cannot figure out what to do. I'm unable to find a setting to change. I cannot find where to tuen electronic payments off as we don't want to do this. And I cannot even figure out where the 'Statement Text' is so I can get EOFY transactions coded quickly and figure out the background issues.
I know I'll have to call MYOB during business hours, but I have wasted whole days on hold and just don't have the stomach for being treated like a retard yet again because they are overworked and understaffed. The business that is affected is a not for profit community centre and I've already have to take time off my other paid jobs to dedicate to this offline to online transition. To say I am beyond frustrated is an understatement.
