Super fund set up

Question

Hi, I have an employee whom I am trying to update their super fund details for payday super. The fund keeps coming in with 2 USI numbers. I believe this is causing an error when trying to record the lodgment. It is not showing the error when first ticked in preparation to record. If I am incorrect, can you please advise how to correct this?

Doc1.docx

Doreen_P · Answer

Hi @TanyaBennett,

Sorry for the late response. Based on the screenshot you attached, the super fund details are auto-filled once the fund name is selected from the dropdown, so that part is expected. This means the extra USI showing there isn’t usually something you’d manually type in from scratch. If you do receive an error while processing the super payment, it’s best to grab a screenshot of it so our support team can take a look and help get you the best resolution. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen