Pay Super for SMSF

tshero1

Hi,

 

We have been trying pay super through PaySuper for a SMSF, however, it is showing error saying the ABN for this employee's fund is invalid. We have tried creating a new fund as suggested with the correct details but no luck.

 

The Fund name is directly picked when entering the ABN and all the other details are correct, however it is still showing invalid ABN.

 

Could you please assist us in this.

 

Thank you.

 

 

Doreen_P

Hey @tshero1,

 

Sorry for the late response and thanks for laying out your concern. A good next step is to set the SMSF up again, then reassign it to the employee before trying the payment once more. Here’s the cozy checklist:

 

• Set up the SMSF as a new super fund again.
• When you get the warning that the fund name already exists, just add a number or letter to the end of the name.
• Assign this newly created super fund to the employee card.
• Try processing again.

Another handy thing to check is the fund ABN status in Super Fund Lookup:

• If the SMSF status shows as Regulation Details Removed, they’ll need to contact the ATO about the fund.
• If the status shows as Active and the payment still won’t process, please reach out to our support team so they can take a closer look at what’s happening behind the scenes. 

You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen