Entitlements

Debslee

Has anyone had an issue with entitlements suddenly not accruing or having random amounts in them.  It's only happened with today's pay run and not to every employee.  Have had to generate a report so I can go and correct them all.

 

Any advice would be appreciated

Thanks!

Doreen_P

Hi @Debslee,

 

That definitely sounds odd, especially with it only popping up in today’s pay run and only affecting some employees. A good first step is to check the entitlement category setup for the affected employees. You can compare it with one of the employees whose accruals still calculated correctly, just to see whether anything has gone a bit sideways in the settings. Since it’s only happening for some team members, check the Standard Pay as well and whether any employee card details, pay basis, or linked payroll categories were changed before processing the pay run. Good call on generating the report too, that at least gives you a map of where the chaos landed. If it keeps happening after those checks, it’d be best to reach out to our support team so they can take a closer look with you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen