nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Payroll not going through to ATO declaration

lharrisbelong

I've run my payroll twice, and it isn't recording in MYOB. After I press record twice it won't take me to the ATO declaration. It goes straight to the overview page, where it has zero balances for everything, & payroll has been wiped. I need to finalise payroll this evening.

Find more posts tagged with

Accepted answers

All comments

JoseGomez2022

For those still having same issue:

Please contact MOCA team and let them know you are having the same issues every year with the very first pay run. ASK THEM TO RUN THE SCRIP that fixed that problem. They will ask for screen shots of the error and include the very last photo with ceros.

Ask to talk to a human.

They will ask your name and last name:

Serial or ID Client:

Company ID:

Email for login reason:

JoseGomez2022

I am still having the same issue like before. Not letting me record and skipping in full the STP process

PR-Elaine

Seems unlikely that it is the ATO, although I can say that while we could not see our pay run saved yesterday in the STP listing this morning, we can see it now and we have now started entering the balance of our payroll and done a test "record" which has completed no problem. So whatever it was seems to have now been resolved. Something of a wasted half day or so already though!

JoseGomez2022

This is unbelievable. They are now saying, after 1:26:52 on the phone that the issue is the ATO as some company files are still pending to be update BY THE ATO so, figures can show at our end.

This does not make any sense at all.

Screenshot 2026-07-01 134055.png

PR-Elaine

Thank you so much. I hate to think how long you were on hold for!

JoseGomez2022

I am talking to MYOB now. They are working on this issue. The case number they gave me is 03193641

lharrisbelong

I contacted MYOB this morning & they ran a back end script fix. It took about 15 minutes but unfortunately wiped my 3rd payroll. I have since processed a 4th payroll & it has lodged successfully. The number I called was 1300 555 123. They answered quickly & were very helpful & efficient.

lharrisbelong

Hi All,

I called MYOB this morning. It was a backend script fix. It took approx 15 minutes. It wiped the 3rd payroll I had prepared. I did a test payroll of 1 employee & it worked. I am currently preparing payroll for the 4th time. The number I called was 1300 555 123.

PR2024-25

I can see the 2026/2027FY in STP but the payroll is not visible and there are no entries in MYOB. So the problem is that the payroll is not recording. It continually scrolls round and round until it times out.

payrollers

Check the transaction journal to see if it has actually recorded

Check STP page again as FYE 2026/2027 only became visible in the last hour
If 2026/2027 now able to select, and the payroll is showing not sent, click to get to declaration to send (but only send one if duplicated, will need to reverse any duplication)

PR2024-25

Same here. We have tried twice today to process payroll, dating the payment date 02.07.26. Cannot record, it times out. Any ideas?

BrendaLam

Does anyone have a payroll net amount duplicated, but the journal is recorded correctly

PayrollNB

I am having the same issue ... on to MYOB support now

JoseGomez2022

Thank you if you could update us tomorrow about it.

lharrisbelong

Dated tomorrow. I have set the payroll up AGAIN for the 3rd time. And I will call MYOB tomorrow before trying again. I have read other threads from past years that show other people having similar issues as EOFY time & they say it was a backend MYOB fix. If I click on record again & the same thing happens tomorrow I will resign! I will update here if it is resolved tomorrow.

lharrisbelong

Unfortunately it isn't. Vanished without a trace!

JoseGomez2022

Ate you trying to pay dated tomorrow 01/07? Or today?

I was trying to do the same date it for 01/07 however was doing the same. So decided to leave it until tomorrow as MYOB is maybe having issues with STP for the ew financial year start.

if you go to your STP reporting center it does not list FY 2026/2027 yet, I am assuming that is why.

Let us know if anything else comes up.

payrollers

maybe check if it has in fact recorded by looking at the Transaction Journal. Is it for a date in July?