Bank feeds

Mau

I have come back from holiday for 2 weeks and myob has stuffed up. Double deposits from same source throughout whole June. Bring back old myob unallocated transactions/feeds and can i turn off AI ? what is point of telling me there are unallocated transactions on dashboard and myob has already allocated them. Doubling and sometimes looks like triple 

Isaiah_C

Hi @Mau,

 

I’m sorry to hear about the challenges you are experiencing here, especially coming back from leave and finding duplicate deposits and confusing bank feed allocations. Duplicate deposits can be a bit tricky to pin down because they can happen for a few different reasons. In some cases it’s caused by a bank feed issue, but it can also happen if the same bank account has been linked more than once, or if transactions were brought in through a manual bank statement import as well as the live feed. A good first step is to check whether the bank account is connected more than once, and whether any manual imports were done for June. If duplicate transactions are showing, they’ll usually need to be manually deleted, but it’s important to make sure you’re removing only the duplicate entries and not the original transactions.

 

On the AI side, you’re still in control. AI suggestions are there to help speed things up, but they don’t override your judgement. If MYOB suggests allocations or coding, you can review them, change them, or ignore them. At the moment, there isn’t an option to completely turn AI off.

 

Regards,

Sai