STP final report doesn't match payroll activity report for each employee

Question

Hi,

I have run my myob payroll activity and payroll register reports with both figures agreeing against General Ledger and checked against STP final YTD date reports and the figures do not agree. I can't see where any payruns have not been reported.  I noted on one employee an amount is showing as reported to ATO but is not showing on Final YTD summary of payment report.  Is there an issue with the STP reporting final figures?  Some of the other employees are out by a large amount which is concerning.

Thanks Heather

schiatswawater · Answer

Hi Heather,

Thank you so much for your advice. I greatly appreciate your help in fixing this problem. Now I have

finalized the EOFY payroll and reported to the ATO.

I know the feeling. I was on a phone call to MYOB and was told the wait is 3 hours. It is not good enough for customers specially under pressure withing limited time period. Hopefully, next year no such issue.

Again, thank you so much, Heather.

Best regards

Sarah

Heather06 · Answer

Hi Sarah,

I finally fixed the issue, however still did not hear from MYOB.  Not sure why we are paying for a subscription with NO SUPPORT... anyway my solution was "send an update event" but make sure you are not in the locked period as it won't update,  as I realized that was my problem when I tried twice before.  Hope this helps you.

Thanks

Heather

Heather06 · Answer

I Sarah,

No I haven't had a response from MYOB at all and the issue is not resolved.   Very poor support especially on this issue

Heather