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New Payroll Year not showing, unable to process payroll

kattsutt

We're unable to process payroll as the 2026/27 year is not showing. Have finalised STP which has the status "accepted" any advice?

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MYOBBen1

I got through today - he fixed that and then i realised while he "fixed" that problem he wiped all the carry over entitlements then tried to call back 2 times and apparently my phone cuts out after 2 hours of waiting time. Very frustrating!!

Michelle55

I have had this issue now for 8 days as like above I do payroll and all looks ok then you get the spinning wheel and then nothing in prepare electronic payments, no error message, STP was finalised for the EOFY with no errors - very frustrating as I have spent 4 hour 20 mins on hold for the call to be disconnected and im still in the queue for the online help - seriously not good enough.

Robbiebobbob

I am having the same problem, couldn't get hold of support on hold for 2 hours. Tried again today, still no joy. To get my workers paid I saved the verification report and paid them through 'spend money' - so at least they were paid. Of course I cant get them a pay advice and I cant process STP but at least they are paid which really is my main concern. If you do this make sure you save trhe pay acticity as well and fully reconcile what you pay net with the net pay on there.

MYOBBen1

I also seem to have this problem - I have processed the pays as normal because everything says i don't have to do anything new for a new financial year but it goes through and looks normal but then the pays are not in the Prepare electronic payments section, there is nothing in the pay super either but there was no error message. I don't know what to do. my workers will be a bit upset if i cannot resolve this.

JoseGomez2022

quote my case number 03196268 if that help

Katy2

I have been online with MOCA for 3 hours and nothing is getting resolved. I have sent them this response and they don't understand

JoseGomez2022

Hi Team,

please contact MOCA team and let them know you are having the same issues every year with the very first pay run. ASK THEM TO RUN THE SCRIP that fixed that problem. They will ask for screen shots of the error and include the very last photo with ceros.

Ask to talk to a human.

They will ask your name and last name:

Serial or ID Client:

Company ID:

Email for login reason:

Katy2

I am having the same issue and no response from my support lodged.