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YTD verification report does not match Payroll reporting

Heather06

Hi,

I am trying to close off 25/26 payroll however the Payroll Reporting Year to date verification report figures do not match. The payroll reporting employee year to date end figure does not match Employee Summary of payments. I have double checked all reports including YTD figures off individual employees final payslip and these figures match the employee year to date report through STP, however when I print off the verification report and individual payment summary the figures are short. Is this a known issue or how do I get correct figures to submit to ATO?

Thanks

Heather

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Heather06

I have fixed my problem, with the send update event button again. I didn't realized I had locked the period so it wouldn't accept update.. I unlocked period, tried again and figures are now corrected. Happy all balances now!

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Doreen_P

Hi @GES,

Sorry for the confusion there, and thanks for sharing that. A good next step is to pinpoint which payroll report isn’t matching. Check whether it’s the Payroll Register, Payroll Activity, or YTD Verification Report that has the incorrect figures. Once you’ve narrowed down which report is out of step, this guide walks through how to fix it: End of year finalisation with Single Touch Payroll reporting. If it’s still not lining up after that, you can reach out to our support team via the Contact Us page so they can take a closer look.

Cheers,

Doreen

GES

I had the same issue. I sent 'update event' even though all pay runs were 'accepted'. Once '0' update accepted it fixed it. Spent all day trying to work out what I did wrong...nothing.

Heather06

I tried a send update twice and no change in figures

Debquin

My accountant fixed problem with a send update event button which corrected figures

Donaldinho

I am experiencing the same issue with a handful of employees. No help from MYOB at all, Definitely a MYOB error

CL-12071

I dont know how the ATO can help. I dont work Fridays either and have grandkids arriving soon so cant keep waiting for a response from MYOB

Heather06

Thats not good, I may contact ATO on Monday ( I don't work Friday's) if haven't had a response to ask advice.. You can't lodge payment summaries if figures are not correct...Its seems to be an MYOB error

CL-12071

I cant get into support as I get the "You don't have access" even though I am admin and have been for 9 years.

Heather06

I submitted a support ticket yesterday but haven't had a response as yet.

CL-12071

have you been able to get onto MYOB for help. I am struggling to contact them. By the time I get through MOCA then just wait.

Debquin

I have same problem

CL-12071

Yep I'm feeling the pain as well and at the busiest time of the year. Hoping for a solution soon.

Heather06

Frustrating to say the least. My guys will be asking for their payment summaries soon but I can't submit until correct......

CL-12071

I have been working on this for a week as thought I would check it all before my last pay. I am beginning to think this may be a MYOB issue as it has never happened to me before and I've been doing this for over 20years.

Heather06

I know, its crazy. I have two employee's showing correct figures then the other 6 are not and the figures are out by a large amount. I have spent all day going through payslips and comparing to what has been accepted by STP reporting and its all there, so the final verification report is not picking up figures for some reason? Not sure where to go next. I know my payroll figures are correct and its showing correct figures on both sides just when I print out the final report the totals are short on each employee's payment summary. I can't submit this to ATO as is not correct.....

CL-12071

I did have the response below however I have already been to these links and it does not help. Especially when I am the administrator but the contact My Account for support as it will not give me access as it says I don't have authority and to get help to gain authority it sends me back in the loop to contact support.

Hi CL-12071,

Isaiah_C (MYOB Moderator) mentioned you in a post on MYOB Community.

Re: One employee not showing YTD figures

Hi CL-12071,

Sorry for the late reply, and thanks for your patience. This can happen when the payslip is only showing YTD figures for the categories used in that particular pay run, which sounds similar to what you’re seeing with the base salary amount not appearing while PAYG, public holiday and super are still correct. It’s worth checking this Community post, as it covers the same kind of issue and may help: Payslip not showing all YTD figures

If you’ve gone through that and it’s still not looking right, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account and we’ll be happy to take a closer look.

Regards,

Sai

MYOB Community Team

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CL-12071

Hi Heather

I am having the same problem and cannot get through to MYOB for help.

Because I have reversed pays so many times now trying to fix the problem it is a mess. All employees except one are correct.

My verification report and summary reconciled and I should have stopped there. The payment register does not show any of her YTD earnings. Then I reversed her pay to try an fix it and reported to the ATO and now the verification report also done not show her earnings. I am tearing my hair out.