Accountright Payroll

Question

Is anyone experiencing payroll issues with account right today. When we try to record it freezes up and then the whole batch disappears. We have tried saving the payroll and then tried to record and it disappears again. Cannot get onto MYOB support, its been 1 1/2 hours already!

Doreen_P · Answer

Hi everyone,

Sorry for the late response. We’re receiving a high volume of calls at the moment, which could for replies to take a little longer than usual. For the payroll issue where the whole batch disappears, this usually means a script needs to be run on the file. For faster communication, it’s best to reach out to our Live Chat through our virtual assistant, MOCA, so the support team can get that script run on your file and help get payroll back on track.

Cheers,

Doreen

Dimitra · Answer

I was on the phone for 2.5 hours, I had to hang up. I called again 3 times later, was hung up on even though they stated I was on the priority list. I couldn't process payroll today.

saraknightley99 · Answer

We are having the same issue. Have been on line to support for a while, need this sorted asap. Had same issue last year.