I phoned CBUS and they said there is no error as to why I can't send CBUS super payments via MYOB payroll module. Citing it must be a MYOB error, any suggestions to get Super submitted please?
Hi @MYOBhelppls,
Sorry for the late reply. A good next check is to compare the USI/SPIN and ABN for CBUS against our Super Fund List, just to make sure the exact correct fund has been added in MYOB. If it turns out the one on file isn’t the right match, you’ll want to add the correct fund first and then make sure that same fund is assigned on the employee profile too.
If everything already matches and the super payment still won’t go through, it’s best to reach out to our support team via the Contact Us page so they can take a closer look at what’s going on behind the scenes.
Cheers,
Doreen
I have that problem too. 2 employees are CBUS members and they dont show up on the payment list for super. another employee is with Mercer and isnt on the list either. How do we pay for these people?
I confirmed CBUS ABN and USI number and I have the correct details.
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