ESA changed (removed by MYOB)

S_U

First PayDay Super submitted and a client has a self managed super fund.  The ESA that was used previously was AUSPOSTSMSF - apparently this stopped 30/6/26.  No communication from MYOB but MYOB removed the ESA from the SMSF.  When we submitted the super, we received an error (after submission) telling us the issue.  We have contacted MYOB and they have said "wait until the funds are returned and then try again".  Are they crazy?  Has no one heard of PayDay Super?  Getting nowhere.  Can't even find out who my partner manager is.  HELP - anyone!!!

7 day clock is ticking and I have zero confidence in the MYOB chat advice.

datal1

I had this issue as well and found a solution finally today. 

 

You need to create a new SMSF fund with the new ESA but all the old details since they wouldn't have changed. 

 

Settings - Payroll Settings - superannuation funds - create super fund 

 

Then enter the details again. You have to change the Name slightly, I added 'new esa' at the end, otherwise MYOB will tell you the account already exists and you can't save it. 

 

Then go to the employee profile, and switch to the new SMSF that you just added,