STP filing rejected

Question

Hi all.  I have sent a STP to ATO and it got rejected.  Now i have corrected the error based on the instructions. latest 2 payroll has been accepted by the ATO. when I downloaded the STP filing report for all staffs it shows that the previous one is not appearing in the ATO portal. Please help me solve this query? Thanks so much

Genreve_S · Answer

Hi @Hafsa,

Thanks for explaining that so clearly. I can understand why this would be confusing.

If your latest STP report has been accepted, the ATO usually gets the updated year-to-date payroll figures. That means an earlier pay run will not always show as a separate entry in the ATO portal, even when it has been reported.

The best first step is to check that these three reports in MYOB all match:

* Payroll Activity
* Payroll Register
* STP year-to-date verification report

If they all match, that’s a good sign the payroll figures have been sent correctly.

From there, try sending an update event to refresh the figures in the ATO portal.

If you’ve already done that and it’s still not showing after some time, you’ll need to contact support so they can check the STP reporting more closely from our side. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

Regards,
Genreve