MYOB Team

T_M_G

I'm trying to add some new employees in MYOB Team. I have 2 locations.

 

It lets me add the employee but it won't let me Save & Invite them. I tried to remove them and start again but I can't. It only lets me Edit them. Note: All the required information is on the card.

How do I fix this.

Thanks

Earl_HD

Hi @T_M_G,

That definitely sounds like a hassle.
 

With MYOB Team, adding someone under the Employees tab doesn't send the invite by itself. The employee first needs to be added into MYOB Team, then assigned to a location and invited from there. Each location also needs an approving manager set up before you can invite employees, and if someone works across 2 locations, you'll need to repeat the add/invite step for each one.
 

It's also worth checking that the employee has a valid email address saved in their employee record. If the email isn't valid, they won't be available properly for invitation in MYOB Team. 

These help pages walk through the setup:

Getting started with MYOB Team

Using the MYOB Team admin portal

If it still only shows Edit and won't let you invite after checking the location and approving manager setup, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl