Can not process pay - URGENT

Question

I still cannot process pays - I have been trying to since 1st July. I spoke to MYOB support on Wednesday 1st July but had no luck. I have also lodged an online support request on Thursday. I am currently on hold trying to get through to MYOB support. Very frustrating! Our next pay run will be this Wednesday.

Genreve_S · Answer

Hi @PayrollNB,

Sorry this has dragged on, and I can understand how frustrating this has been, especially with the first pay run of the new financial year coming up.

From your post, I can see you can’t process the pay run, but I can’t see the exact error yet.

A couple of general things to check first:

* close and reopen AccountRight
* make sure the file is online and fully synced
* check if AccountRight is up to date
* try processing the pay run again
*

If the issue still isn’t resolved, I recommend following up on your existing case or getting back in touch with our support team.

Wait times are longer than usual at the moment, but the team is doing their best to work through the incoming requests.

Regards,

Genreve