Is anyone else having issues processing payroll. I have inputted 53 employees 4 times, its gets to the end, want to submit to the ATO, doesn't then I lose the pay run.
@Doreen_P that's really great but since nobody helped when I was waiting for 6 hours last week, I had to lodge a support ticket. When someone finally picks up the ticket, I am not going to be in the office. I am currently ON LEAVE and having to check emails to see if anyone has responded, because when I get back next week I will have to process payroll again. How do I do this when I still have an incomplete payroll sitting in the system from last week? All of this could have been avoided if MYOB had actually communicated with customers.
Hi @SDuddy,
Sorry for the wait. Your support request is already in the queue and waiting to be actioned by the team. We’re receiving a high volume of requests at the moment, so replies are taking a little longer than usual. Rest assured, as soon as someone from the support team becomes available, they’ll pick up your request and help from there.
Cheers,
Doreen
I lodged a support ticket about this last Wednesday, and as an Accountright customer we are supposed to received priority assistance. Crickets. Apparently being unable to process payroll doesn't register as an urgent issue.
Another 3 hours waiting for someone to respond to a live chat, and then they disconnect the chat within 5 minutes while I was away from my desk. I will now be going on leave and there is nobody else who can deal with this. Absolutely atrocious customer service.
Pretty funny that hanging up on all incoming calls and chats still counts towards "100% Uptime"
@Doreen_P This is a extraordinarily frustrating.Support very politely infrmed me i have advanced support and will jump the queue right before telling me they are too bust and to call back in business hours... which it then told me is now.The chatbot hung up on my converstaion before i could finish typing the problem. Then when i started chatting again it said i'd need a person and it couldn't connect me.All this after processing payroll five times for zero results.
Unbelieveable. After waiting 3 hours, the chat connected while I was working on other things, like manually emailing payslips to staff. They disconnected the chat within 5 minutes because I hadn't seen that they finally responded and now I am back in the queue again.
Completely agree, I've tried processing again this morning, only put through 10 employees and the same, loses the payroll. I've been using the MYOB, like you, 25 plus years and I'm now telling clients to change to Xero.
Our Payroll manager just recorded our first pays for the year and it recorded all of them twice including in the payroll report centre. It will not let us delete or reverse any pays - I have no idea how we are supposed to work with this ridiculous software. I've been using it for 27yrs and looks like the whole company is falling apart, it's gone beyond a joke at this stage.
I am having the same issues since last week and trying to get it resolved. I have been trying to get through to MYOB since 9am this morning and phone drops out.. I have been on hold for over 3 hrs this second attempt. I also have an online chat going and it seems to be more AI response which is frustrating...... Supposedly MYOB need to run a script on affected files which is what I am trying to get resolved on my end.
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