Dashboard figs not correct

Question

I've managed to update the super figs so they are correct (just needed 'tweaking') they had a small wrong figure in them somehow - it's a mystery how it got there.

But now the PAYG Withholding figure is wrong.

Anyone have ideas on how to fix it? It's out by $ 276.64

Such a weird figure that makes no sense.

Anyone have ideas on how to fix it?

Wynn · Answer

I've reached out and been told via email from MYOB support, that the Dashboard figures "are a guide only" and are "NOT the ultimate truth". 'The Truth' is in the reports.

Therefore, I suggest, the dashboard needs a warning line somewhere, to say that “these figures are a guide only”. It's missing that line.

Isaiah_C · Answer

Hi @Wynn,

If the PAYG figure on the dashboard still looks off, it’s worth checking your payroll categories first and seeing if any of them are set as exempt from PAYG. If there were any recent changes made to the payroll categories, make sure to send an update event as well so the figures can refresh properly on the dashboard. If it’s still not looking right after that, the best next step would be to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look with you.

Regards,

Sai

Wynn · Answer

I should say - it's been wrong for over 12 months. No idea why. We don't do any fancy entries. It should be correct.