ACCRUALS

Question

Hi I created, a zero payrun for 2 emplpyees, as I only wanted to adjust the Leave and sick leave accruals, but, an error came up, when it said, do I want to print Chqs, I said no. then the ATO page error, came up, some thing wrong. In the cards, I cannot see the two emtries with the correct leave amounts. Its still as 0.00. Did the pay run occur ?. where is it ? Or do I need to do it again ?

10:05 AM

Gasso · Answer

Hi Princess, and thanks again for your good help.  I had another question please.

When we enter some details in SPEND MONEY, in both memo fields, these details don't always come across when we run some reports, so we can see the descriptions. what's causing this issue ?

cheers

Gasso

Princess_R · Answer

Hi @Gasso,

Thanks for explaining that so clearly. If you mean the difference between the employee pays and the entitlement card balance, then yes, the termination is most likely what caused it. We usually see this happen when an employee is terminated by mistake, or rehired soon after, and the termination date is then removed manually. When that happens, the entitlements don’t recalculate properly, which can cause the balance on the entitlement card to not match the hours showing in the employee’s pays.

The best next step from here is to get in touch with our support team directly by phone, or through our virtual assistant MOCA, which can connect you with our live chat team. They’ll be able to look more closely at the employee records and help get the balances sorted out.

Cheers,

Princess

Gasso · Answer

Hi Doreen,

Thank you so much for the prompt reply. Not sure if you saw all my notes..

I am going to start all over.   when i look up the in employees card ( i have issues with 2). under the entitlements  tab.  it gives me  AL as 1257.39 hrs, and when i run the entitements balance report in details in says 1329.59 hrs., to get more confusing, when i run the reports (summary) at end of month to create the AL accrual jnl, is says 801.44, as available hours. and  the sick leave as negative 249.83.  all  the 6  numbers are different.   I was trying to make an adjustment today, and created new employees  for these 2. i then terminated the old employee numbers.( probably a mistake). Could that be  the reason for all the discrepancies ?   i did not do any final pays for these.  They are not leaving.

thanks