Superannuation payment still showing as processing payment

Question

Hi,

We authorised a PaySuper amount on the 1st of July. Bank was debited the same day. It is now the 8th of July and still showing as processing payment and has not hit employees super accounts. Usually it takes 3-4 days is there a reason why this payment has been delayed? With PayDay super deadlines it is a concern.

Princess_R · Answer

Hi @Mardi69 and @TNC2018,

A payment stuck on Processing can definitely be worrying, especially with Payday Super.

At the moment, some of the newer error messages from the new Super Clearing House aren’t being picked up the way they should. That can leave the payment showing as Processing instead of displaying an error. One thing that often helps is signing in as the Pay Super Administrator and checking the payment again through Manage Payments, as that can sometimes show the correct status.

If you’re already the Administrator and you’re still seeing the same status, you’ll need to reach out to our team directly. They can take a closer look at the super payment and get the status synced correctly in your file.

Cheers,

Princess

TNC2018 · Answer

I have same problem with two payruns in each of our two companies. No payments have been direct debited and all 4 super payments show as Processing Payment in MYOB.

Mardi69 · Answer

Hi MYOB, I have the same problem. I processed super on the 1st July and it is still saying on my system as processing. Money was debited from my account by MYOB but no funds have reached my employees super fund yet. What is going on??