I'm not receiving an SMS to authorise my Pay Super payment today. This is the first time it has happened and my mobile number has not changed. It has worked every time for the six months.
Are there any issues going on with MYOB?
What else can I do?
Hi @LaniR,
I’ve checked your account and case, and can see that one of our support team has already been in touch and provided the email address to report any unusual activity on your account. Please send the details through to that email address so the right team can pick it up and investigate it properly from their side. That’ll be the best path to getting the strange activity looked at.
Cheers,
Doreen
I have been receiving someone else's authorisation codes, I have been on hold for over an hour trying make sure no one is actually trying to authorise a payment that I didn't make but the wait time hasn't shifted, Its still saying over 30 mins
Hi @Joanne76,
Thanks for reaching out. Not getting the SMS code to authorise your super payment can definitely be a real hold-up, especially when it happens right when a super payment is due. I had a look at your account through your Community Forum profile, and I can see you were able to get through to our team, update your phone number, and get everything sorted. If the same thing comes up again, feel free to start a new post here or reach out to our crew again, and we’ll be happy to help.
Princess
Not sure if this helps, but I had the same problem earlier, my mobile has not changed and I have never had an issue. After half an hour the code came through and I was able to authorise the super payment.
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