STP - New Business

Question

Hi

I recently set up a new business in AccountRight which included advising the ATO the software details which they confirmed OK.  I've only just realised that no STP files were being sent via Payroll Reporting function.  I've compared the set up with an existing company and can't see what the issue is.

I just rang MYOB support; told I had gone to the top of the queue as an AccountRight customer only to hear the wait time is 2 hours.

Can someone please provide some advice on best way to resolve please?

Thanks,

Michelle

Michelle3567 · Answer

Hi Doreen,

Thanks for your reply.

Everything looks ok to me.

So what now?

Thanks,

Michelle

Doreen_P · Answer

Hi @Michelle3567,

Since this is a newly set up business in AccountRight, a good first check is whether STP itself has been fully set up in the file. If the software details have been provided to the ATO, the file still needs to be fully connected for STP reporting in AccountRight. This guide steps through how to set it up: Set up Single Touch Payroll reporting. If STP is already set up and the reports still aren’t being sent through the Payroll Reporting function, it’d be best to reach out to our support team via the Contact Us page so they can check what’s going on behind the scenes.

Cheers,

Doreen