Pay super not working

Lindar1

Pay super error.  I used and successfully paid super on one of my myob files yesterday and when attempting today from another file it is showing the following error :

"our login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is."

 

I have used previously and not had any issues, can someone please advise me what I am doing wrong?

Princess_R

Hi Lindar1,

 

It makes sense you’d be wondering if you’ve missed something. Since you’ve used Pay Super before and successfully made a payment recently, this looks more like a setting or access issue that needs to be checked on our side. 

 

At this point, our team will need to take a closer look, as there are a few backend areas that may need to be reviewed to get this sorted and restore your access. You can reach the team by phone or through our virtual assistant MOCA, which can connect you with live chat.

 

Cheers,

Princess