Incorrect super membership number

eg2

I am trying to record my super payment. But it keeps on telling me that the membership number of an employee is incorrect. I have checked it against the employees stapled super fund and all details agree. How do I fix this?

Doreen_P

Hi @eg2,

 

That error can be a sneaky one, even when the employee’s stapled fund details all look correct. A good next step is to check whether that fund needs a validated Employer Number in MYOB’s super fund list. Here’s a cozy way to work through it:

• Open the Superannuation Fund details in MYOB and note down the SPIN
• Look up that SPIN in the MYOB Super Funds List here: MYOB Super Funds List
• Check the Employer Membership Number Required column
• If it says No, try leaving the Employer Number field blank
• If it says Yes, you’ll need to contact the super fund to get the correct Employer Number
• Once you’ve got that number, enter it into the Superannuation Fund details in MYOB

If you’ve already updated it and the error is still hanging around, try these checks too:

• Make sure the employee showing the error is linked to the same fund you updated
• Clear the cache on the PC, and the host PC too if you’re using a network library

If it’s still not behaving after that, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look behind the scenes.

 

Cheers,

Doreen