Pay Super - Missing Employee

davidmp

Hi Everyone,

Has anyone experienced an employee disappearing from Pay Super?

I have a client, we've been using Pay Super for sometime and everything has been fine, until I went to process payday super and an employee has disappeared.  The employee card is all correct, super shows on their pay slip, they appear in super accrual reports but when I go to process super they don't appear.  I have emailed paysuper and received an auto response advising it could take up to 23 working days to get a response.

Any suggestions?

Princess_R

Hi @davidmp,

 

That’s a bit odd if everything’s already been set up correctly.

 

An employee can sometimes be missing from the Pay Super screen if the super fund linked to them isn’t specifically set to be paid via Pay Super, or if the date range doesn’t line up with the payment period you’re looking at. It’s worth double-checking that Pay using Pay Super/ Pay directly using AccountRight is selected in the super fund details. I’d also suggest widening the date range just to make sure it covers the period you’re trying to process.

 

Cheers,

Princess