Issue matching reversed Super and bank reconciliation

Question

Issue with a reversed super payment, there is no transaction to match to, however if I allocate to Super payable the amounts are duplicated as the reversed transaction lines have credited super payable. There is a transaction to review under Reconcile, if I tick the box my bank account reconciles but this leaves me with an unmatched transaction at 30 June 26.

JacquiEmanuel · Answer

Thanks Princess, I have started a support case. The reversal hadn't been picked up in an earlier reconciliation so not sure what is happening. Appreciate your response.

Princess_R · Answer

Hi @JacquiEmanuel,

Thanks for sharing screenshot.

If a transaction’s already been ticked in the Reconcile Accounts window, or it was picked up in an earlier reconciliation, it won’t show in Bank Feeds as something you can match.

It’s worth checking the Reconcile Accounts window first to make sure it hasn’t already been selected there. If it’s not showing there either, there’s a good chance it was included in a previous reconciliation, and that one may need to be undone first. If that still doesn’t clear it up, it’d be best to reach out to our team through one of the support options on our page so they can take a closer look at those transactions.

Cheers,

Princess