MYOB Team login problem

Question

Hi, My staff are continuing to have issues trying to login to MYOB Teams to enter their timesheets.  They are told to reset their passwords which they do, it works for a day or two then crashes again and they have to reset password & PIN.

Are there any fixes on the way from the software update that has casues this?

Doreen_P · Answer

Hi @Swiftshine,

Sorry to hear this has been happening. If your staff are still having trouble creating accounts and logging in, the best next step is to contact our support team so they can investigate the issue in more detail and help from there.

Cheers,

Doreen

Swiftshine · Answer

My staff also constantly has login issue. Worse thing is the new staff, they couldn't even create their account as it goes to login page directly without having create account button. Forgot password button is useless, it goes to help page without any actual reset password function. This is a basic function an app should have. I don't know how a professional accounting software can mess this up.

Princess_R · Answer

Hi @amy2947,

Thanks for sharing that extra detail. The message you’re seeing looks like an MYOB Team sign-in or authorisation link, which usually means the login session hasn’t loaded properly. To help narrow it down, you can try a few quick steps:

* force close the MYOB Team app, restart your phone or tablet, then try logging in again
* make sure you’re using the latest version of the MYOB Team app from the App Store or Google Play
* if it’s only affecting one employee, log in to the MYOB Team Admin Portal, remove them from the location, then send the invitation again

If those steps don’t help, and since this seems to have started after the recent update, it’d be best to get our team to take a closer look and investigate whether it’s related to the update or a new issue.

Cheers,

Princess