Employee having trouble logging into MYOB Team app
Good afternoon, Ihave an employee who has used the app for years that was until early March, he has stated he has got an error message that reads;
A problem occured attemting to lad MYOB Team, please try again later.
I have got him to delete the app and reinstall it, I have removed him from my approving managers list and reinstated him (as employee only not approving manager) & still no luck, he does not receive his rosters and cannot fulfil his timesheets, do you have any suggestions how I can get him logged on, thank you in advance.
Jo
Hi JoPb,
Thanks for your post. To resolve the issue, attempt to resolve the issue by removing the employee from both the location and employee lists, and then re-invite them. In the MYOB Team admin portal, navigate to the Locations tab, select the specific location, choose the relevant employee, and click Remove. Next, resend the invitation and ask them to accept it before trying to log in to the app again. If the problem continues, they can try logging in from a different device and ensure that the device's software is up to date.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.Regards,
Earl
