Forum Discussion

JoPb's avatar
JoPb
Experienced Cover User
2 years ago
Solved

Employee having trouble logging into MYOB Team app

Good afternoon, Ihave an employee who has used the app for years that was until early March, he has stated he has got an error message that reads;   A problem occured attemting to lad MYOB Team, pl...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi JoPb,

    Thanks for your post. To resolve the issue, attempt to resolve the issue by removing the employee from both the location and employee lists, and then re-invite them. In the MYOB Team admin portal, navigate to the Locations tab, select the specific location, choose the relevant employee, and click Remove. Next, resend the invitation and ask them to accept it before trying to log in to the app again. If the problem continues, they can try logging in from a different device and ensure that the device's software is up to date.

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Regards,
    Earl

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi JoPb, 

 

Thank you for your patience and I apologize for the delay in our response.

 

We commend your efforts in troubleshooting the login issues before reaching out. Typically, this error message appears when there is an incorrect username/password combination or when a user is assigned as an approving manager under MYOB Team > Locations. If neither of these scenarios apply, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team.

 

In the meantime, don't hesitate to create a new thread in the forum if you require any other assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.


Thanks,

Genreve

JoPb's avatar
JoPb
Experienced Cover User
2 years ago

I have tried MOCA to no avail and I didnt get directed to a team member :-(  I have deleted my computor TEAM programme (deleted location and re set up)  Still two of the employees arent able to log into app both are iPhone users.

 

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