Forum Discussion

JoPb's avatar
JoPb
Experienced Cover User
1 year ago
Solved

Employee having trouble logging into MYOB Team app

Good afternoon, Ihave an employee who has used the app for years that was until early March, he has stated he has got an error message that reads;   A problem occured attemting to lad MYOB Team, pl...
  • Earl_HD's avatar
    Earl_HD
    1 year ago

    Hi JoPb,

    Thanks for your post. To resolve the issue, attempt to resolve the issue by removing the employee from both the location and employee lists, and then re-invite them. In the MYOB Team admin portal, navigate to the Locations tab, select the specific location, choose the relevant employee, and click Remove. Next, resend the invitation and ask them to accept it before trying to log in to the app again. If the problem continues, they can try logging in from a different device and ensure that the device's software is up to date.

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi JoPb,

Thanks for your post. To resolve the issue, attempt to resolve the issue by removing the employee from both the location and employee lists, and then re-invite them. In the MYOB Team admin portal, navigate to the Locations tab, select the specific location, choose the relevant employee, and click Remove. Next, resend the invitation and ask them to accept it before trying to log in to the app again. If the problem continues, they can try logging in from a different device and ensure that the device's software is up to date.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Regards,
Earl

JoPb's avatar
JoPb
Experienced Cover User
1 year ago

Hi Earl,

 

Thank you for your information, after many attempts from my employees I asked them to delete app and then re-install app and create a new one using their old details, and it worked a treat, thanks for your asisstance

 

Jo

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi JoPb,

     

    Thank you for the update. We're glad to hear that the provided troubleshooting steps have resolved the issue for your team. We'll now be closing this thread as resolved. Please feel free to create a new post again if you need help in the future. We're always here to help!

     

    Cheers,

    Princess

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