I logged this issue a few months ago. It sorted itself for a few days, and now it is back to the same issue.When I try to log into AR, the process takes around 5 minutes. There is something amiss, but I don't know how to fix it.The login screens asking for my email address and password don't load properly.Hoping someone can reach out and fix this once and for all.RegardsLeigh

Hi LeroyStevo, If the issue you encountered was from around May last year, it's likely related to instability with the BPAY feature. I can't seem to find anything similar currently. I recommend reaching out to support via the MyAccount window or live chat through MOCA so the support team can help troubleshoot it. Thanks,Genreve

Trouble signing in to MYOB AR

4 Replies

Genreve_S
MYOB Moderator
1 year ago
Hi LeroyStevo,

If the issue you encountered was from around May last year, it's likely related to instability with the BPAY feature. I can't seem to find anything similar currently. I recommend reaching out to support via the MyAccount window or live chat through MOCA so the support team can help troubleshoot it.

Thanks,
Genreve
Matt_Whitmarsh
Contributing User
8 months ago
I am having this trouble also - I'd love to know what is causing it and how to fix it.
Isaiah_C
MYOB Moderator
8 months ago
Hi Matt_Whitmarsh,

Thanks a ton for jumping back on and sharing your update. Sounds like AccountRight is throwing another wobbly on you!

Since it's taking forever to load and the login screen's not behaving, the best next step is to clear the AccountRight cache. It often does the trick when things go a bit sideways. You can follow the steps here: Clearing the AccountRight Cache | MYOB Community.

If the issue is still sticking around after that, now worries, our support team is ready to help you out in real time. Just reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount.

Regards,

Sai
Matt_Whitmarsh
Contributing User
8 months ago
Cleared the cache - was only one file in there.
This is what it looks like when I log in. To start with there's this blank dialog:
Then, after a couple of minutes, it changes to this:
I put my email address in, then wait a couple more minutes and it changes to this:
After I put in the password, it quickly changes to verification code, so I just have to wait another minute while that email comes in.
It takes 4-5 minutes to log in, so I find myself avoiding it. Then when I do finally log in it tells me there's been an updated and I have to do it all again!