MYOB crashes when sending payslips

rturnour

I have tried four times now to send payslips for the first pay I have done in this financial year and every time MYOB says it must shutdown for an error. I go to close it and then it says it must send the emails first. The emails have not been sent. It is now crashing when I tried to send remittances for bills paid. Please fix this asap.

Isaiah_C

Hi @rturnour,

 

I can see how difficult this has been, especially when you’ve already tried four times to send pay slips and AccountRight is also crashing when you send remittances. We’ve already run a script on the file from our end to help address this. If you’re still getting the same error, please clear your AccountRight cache. Cached information can sometimes become corrupt or conflict with other background data, which can cause crashes or make AccountRight sluggish or unresponsive. If the issue is still happening after clearing the cache, it’d be best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can look into it further. 

 

Regards,

Sai