Pay day super issue

reveleigh

I'm trying to pay super but i keep getting an error for the Hesta super fund that says 

This fund can no longer accept contributions using Pay contributions. I have checked the ABN and USI. I have also deleted the old super account and recreated a  new super account as recommended on the community forum. nothing seems to fix this. The payment for another fund went through fine.

Princess_R

Hi @reveleigh,

 

Thanks for checking the details and having a go at troubleshooting it yourself. This error usually means the HESTA fund record in your file doesn’t quite match the current Pay Super/clearing house record. Recreating the super fund is normally the go-to fix, and in a lot of cases that does sort it out.

 

When you recreate it, make sure you add an extra character at the end of the fund name, search using the USI/SPIN, and then pick the HESTA fund from the dropdown list rather than typing the name in manually. If that still hasn’t fixed it in your case, the next step is to confirm the fund details directly with HESTA and also check them in Super Fund Lookup, to make sure you’re working with the current and correct details.

 

Cheers,

Princess