STP accepted with error state unable to reverse

edukingdomrc

Hi all,

 

I am have figured out that there is a duplicate STP pay event in Accepted state. While finalising the EOFY finalisation this has been figured out. Now the employees YTD amount is not correct. How do I correct it? Today is the day to finalise the employee pay kinldy pour in your ideas.

Thank you.

Doreen_P

Hi @edukingdomrc,

 

Good catch spotting the duplicate STP pay event. A good first step is to check your payroll reports, especially the Payroll Register, Payroll Activity, and YTD Verification Report, to see whether the duplicate pay is showing there too.

If the duplicate pay is there, you can remove it by either deleting or reversing the duplicate pay. Just keep in mind that it’s only possible to delete or reverse a pay if it is:

 

• Not part of a processed electronic payment.
• Not part of a super payment.

 

To remove a duplicate pay transaction:

 

• Go to Banking > Find Transactions.
• Locate the incorrect duplicate pay.
• Delete it from there.

If you’re not able to delete or reverse the duplicate pay, it’d be best to reach out to our support team via the Contact Us page so they can look into it with you.

 

Cheers,

Doreen