MYOB Assist only uploads 3 receipt captures

Question

Hi

I tried to capture 8 receipts separately today. Assist indicates it has captured them but only 3 have ended up in Uploads.

I had the same issue the other day as well.

Is there a setting I need to change?

Thanks

Earl_HD · Answer

Hi @raddle36,

I’ve just sent you a private message. When you have a moment, please check your inbox and send through the requested details so we can continue investigating this.

Regards,
Earl

raddle36 · Answer

Thanks Earl

Earl_HD · Answer

Hi @raddle36,

Thanks for raising this. We can confirm this is a known issue in MYOB Assist.

I’ve also reached out to our team to see whether there’s anything we can do from our side. As soon as I hear back from them, I’ll update you here.

Regards,
Earl