Salaries not appearing on ATO Income Statements

Question

We paid two salaries in May, the last for the FY. Both had a PAYG liability. When I just looked at the corresponding ATO Income Statements, I see that the PAYG component is recorded correctly but the corresponding income is showing as zero. However, the entries are tagged as TAX READY. So it looks like only part of the payroll transactions were sent in the STP transfer. Has anyone else had this anomaly? How can it be avoided in the future?

Doreen_P · Accepted Answer

Hi @grumpy,

That does sound like a weird little STP mismatch. A good first check is the pay items used in those salaries, just to make sure none of them are set to Not Reportable, as that can lead to the PAYG showing but the income amount not flowing through the way you’d expect. After that, send an update event to refresh the figures. If the Final Indicator has already been ticked and you need to undo the finalisation first, it’s best to re-finalise on the following day rather than on the same day. You can check this guide and look for send update event for the steps: End of year finalisation with Single Touch Payroll reporting. If you need further assistance with this, you can also reach out to our support team via the Contact Us page so they can take a closer look.

Cheers,

Doreen