Additional Pay Super Users

Question

I have added another person as an Authoriser to pay the super.   But when she attempts to do it after logging in.    It has that an email was sent to confirm her phone number (to be able to get the text to approve the payment) but no email has been received.    Why?   What do I need to do to get her confirmed?

Regards Carol.

SilverS · Answer

Hello Doreen,     the phone number isn't the issue.      MYOB says that an email will be sent to confirm the phone number but no email was received.     So it won't go to the next step.

Doreen_P · Answer

Hi @SilverS,

That does sound like the setup has gotten stuck at the phone confirmation step for your new authoriser. A good first step is to ask the new authoriser to check these couple of things:

* Make sure the time and date on their phone are set to automatic,
* Double-check that their mobile number is saved in the correct format, including the country code.
* If the number is currently saved starting with 0 and it’s still not working, try changing it to +61 instead.

If it’s still not coming through after that, it’d be best to reach out to our support team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen