Panorama Superannuation

Question

Hi team,

i have recently had an employee update their super details to Panaroma super.  I have check the USI and ABN and account details and they are all correct, yet when we went to process pay super today it says " The fund can no longer receive contributions using pay superannuation"

Can you please help

Narelle78 · Answer

Thanks @Princess_R

I had to update the name to Panorama, not Panorama Super.  Once I did that, it went through ok.

Princess_R · Answer

Hi @Narelle78,

It sounds like you’ve already done the usual checks, which is great. The “The fund can no longer receive contributions using Pay Superannuation” error can sometimes happen when the super fund details saved in the background list have become corrupted, or they’re linked to an older fund profile in the clearing house, even if the USI and ABN are still technically correct.

It’s worth double-checking that the fund is still active under that exact name, and that it hasn’t been closed, renamed, or merged into another fund. If everything still looks right and the error keeps coming up, you could try recreating the super fund and adding an extra character to the end of the fund name so it lets you save it.

Cheers,

Princess