STP Status reported as unknown and not listed for STP

Question

Hi there,

I ran a pay run for an employee and used direct bank transfer (didn't use electronic payment via MYOB Business). Now the pay run STP status is listed as "Unknown", and I cannot see it in the STP report. Is it expected for a manual bank transfer? How can I manage STP in that case?

Thanks

alinaz · Answer

@Princess_R thanks for your reply. Unfortunately, I don't see any Payroll Activity or Payroll Register. I am on the Business Lite plan with the Payroll add-on

Princess_R · Answer

Hi @alinaz,

That’s a bit odd. You wouldn’t usually see an “Unknown” status just because you didn’t use electronic payments in MYOB. Most of the time, an issue would come through as Rejected or Not sent instead.

It could be that the pay run was processed before STP was turned on. A good first step would be to check your Payroll Activity and Payroll Register reports to make sure the pay run has been recorded and is only missing from your EOFY reports. If it has been recorded, sending an update event can often help push the corrected figures through to the ATO.

If nothing changes after that, you can reach out to our live chat team through our virtual assistant MOCA and they’ll be able to take a closer look.

Cheers,

Princess