STP error

TM_EAA

I am a tax agent and have a client who is unable to lodge STP.

 

The MYOB account has two users - Owner (my client) and Advisor (myself) - both accounts have Administrator access, and both accounts are "declarers"

 

Owner user receives SBR.GEN.AUTH.006 on every STP Pay Event and Update Event.

 

Advisor user (tax agent) can successfully lodge Update Events from the same business file.

 

Same Software ID, same ABN, same payroll file.

 

Everything seems to be correctly setup, the software is linked and I can process pay events without issue, it is only when the owner user tries to process pay runs that the error occurs.

 

Has anyone experienced anything like this?

Princess_R

Hi @TM_EAA,

 

Thanks for laying this out so clearly.  The error  SBR.GEN.AUTH.006  usually shows up when the ATO hasn’t been properly notified that MYOB is being used for STP reporting, or when the person lodging hasn’t been fully set up on their own login.

 

Even if both users already have admin access, the owner may still need to go through the declarer setup again using their own MYOB login. So in this case, I’d suggest having the owner sign in with their own MYOB details, and add themselves from STP reporting screen.

 

Cheers,

Princess