Pay Super Authorisation Issue After Mobile Number Change

Question

I changed the mobile number for the Pay Super Administrator in Payroll > Pay Super Settings and then changed it back to the original number. Since then I receive the message "You need to verify your mobile number before you can authorise payments." I have not received the verification email (including spam/junk). Could you please help?

Doreen_P · Answer

Hi @JinKim1,

That would definitely be a nuisance, especially after switching the number back. A good first step is to check a couple of little things on the phone side:

* Make sure the time and date on the phone are set to automatic.
* Double-check that the mobile number is saved in the correct format, including the country code.
* If the number is currently saved starting with 0 and it’s still not working, try changing it to +61 instead.

If it’s still not coming through after that, it’d be best to reach out to our support team on Live Chat via our virtual assistant MOCA, or by submitting a support case via My Account.

Cheers,

Doreen