Pay Super – Active MLC Super Fund Showing as Inactive

JinKim1

Hi MYOB Support,

I'm having another issue with Pay Super.

One of our employees is a member of MLC MasterKey Business Super. The fund details are:

• Fund: MLC MasterKey Business Super
• ABN: 70 732 426 024
• USI: 70732426024100

These details match the current MLC and ATO Super Fund Lookup records. However, when processing Pay Super, MYOB displays the following message:

"One or more super funds selected is inactive and can't accept payments."

The employee's super fund details appear to be correct, but MYOB is treating the fund as inactive.

Could you please advise:

1. Why is this fund being recognised as inactive in MYOB?
2. Is there an updated fund record that should be selected instead?
3. If not, could you investigate why this active APRA fund cannot be used for Pay Super?

Thank you.

 

Doreen_P

Hi @JinKim1,

 

Thanks for the screenshot. We’ve checked on our side as well and can’t see any restrictions listed for that fund in Super Fund Lookup. A handy next step is to recreate the super fund in your file, then reassign it to the employee and test the payment again. If you get a message saying the fund already exists, just add a word or letter to the end of the fund name so it’s different from the existing one. If it’s still showing the same inactive fund error after that, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look.

 

Cheers,

Doreen