Issue with PaySuper

Question

We have 2 banks accounts. One is newly open and the old one (soon to be closed) which we used to pay for Superannuation.

For the last 2 super payment period, we tried to switch the payment method to the new bank account. Everytime that entry was reversed and payments came back to be paid by Old account.

What can I do to solve this problem.

Princess_R · Answer

Hi @KeseraPL,

Thanks for clarifying what happened. If the Pay Super batch has already been authorised, or the money has already been debited, the safest way to avoid a double record is not to record or submit a second Pay Super payment.

The part that can be a bit confusing is that the Pay from account doesn’t always control which physical bank account the money is taken from. The actual debit comes from the verified, nominated bank account set up in Pay Super, while the "Pay from account" field only decides which ledger account is recorded inside your file. To fix this, you can check this forum post which goes through a similar issue.

Cheers,

Princess

KeseraPL · Answer

TO make think clearer.

I initiate the Paysuper with attachedment "MYOB1" to pay from bank account 7387. However, money was charged from bank a/c 8845 "MYOB2" instead. As you can see from the journal "MYOB3", the initial Paysuper still recorded in MYOB1 for bank 7387, but money did not transfered out.

What should I do in this case to prevent double record of the Paysuper

Doreen_P · Answer

Hi @KeseraPL,

That does sound confusing, especially when the payment keeps bouncing back to the old account. A handy thing to know is that changing the Pay from account is only for the accounting side of things, like reconciliation. It doesn’t change the actual nominated bank account used for Pay Super direct debits. To update the bank account the super payments are taken from, you’ll need to change the nominated bank account in Pay Super Settings instead. Once that’s updated there, future super payments should use the new account rather than flipping back to the old one. You can also check this link for more info about Pay Super Settings.

Cheers,

Doreen