Superannuation

June21

Can someone explain why I am still seeing "Processing Payment" for the July superannuation payment? I processed the superannuation payments for our employees on 21 July. I am still seeing the above message on the status. This has been over 7 days. I have always paid our employees' superannuation monthly. The processing payment notification usually changes to completed after 5 days. Any thoughts on why this is happening?

 

Thank you. 

Doreen_P

Hi @June21,

 

Totally fair question, especially when it normally flips to Completed much sooner. If an employer authorises the super payment on payday before the 4pm AET direct debit cut-off, the standard timing is:

 

• 3–5 business days through the clearing house.
• Plus the fund’s 3-day allocation window.

After the money has left the bank account, there can still be a gap before the status updates in MYOB and the contribution lands with the fund. You can also check this Community thread for more detail on the payment timeframe: Why does MYOB Pay Super take so long? If Processing Payment has been showing for more than 5 days, it’d be best to reach out to our support team via the Contact Us page so they can look into it for you.

 

Cheers,

Doreen