How Do I Relodge STP Data Where A Week's Pay Run Is Showing Up As Nil/Zero On STP Data?

Question

Hi! I am wondering how to fix this problem:

Under Pay Runs, I can see the complete and correct wages data for 2 separate pay runs, so the wages reports I generate are all correct.

However, when I go to Single Touch Payroll Reporting, these amounts show up as zero/blank.

How do I resend this data so that the correct amounts are recorded for STP purposes, but not double counted in the wages data where they are already shown?

Thanks in advance for your help!

Doreen_P · Answer

Hi @Unu,

A good first step is to check your Payroll Register, Payroll Activity, and YTD Verification reports to see where the difference is coming from. If you’re thinking about reversing a pay, it’s worth knowing that a pay reversal can affect STP, so it’s best to sort out where the mismatch is first rather than trying to keep the reversal out of the ATO reporting. After you’ve worked out which report is out of step, you can check this guide for the next steps: End of year finalisation with Single Touch Payroll reporting. Once the payroll reports line up, you can then send an update event. That will also refresh the figures on the ATO side so they match your MYOB payroll reports. If you need a hand after that, you can also reach out to our support team via the Contact Us page so they can check it more closely with you.

Cheers,

Doreen

Unu · Answer

Thank you so much Princess! It is the second instance: the reports don't match. Your description exactly matches what I can see on the ATO's records for STP in regards to them being shown as update events instead of new pay runs!

How do I go about reversing a pay while ensuring that this reversal isn't submitted to the ATO? Sorry, I haven't done a reversal before so I am a bit worried about it! I don't want to break anything or create further problems!

Princess_R · Answer

Hi @Unu,

Thanks for getting back to us. The fix depends on how your payroll reports line up.

If the STP figures in the ATO don’t match the wages in MYOB, the next step is to compare the Payroll Activity report, Payroll Register report, and STP YTD verification report. If those figures already match, you can send an update event to refresh the year-to-date figures with the ATO. If they don’t match, it usually means those pay runs were reported as update events instead of new pay runs. In that case, the affected pay runs will generally need to be reversed and processed again

Cheers,

Princess