STP filing Issue

Question

Hi Myob Team,

We are facing an issue as the STP records show there are two records for monthly payroll 12/2025

while the pay run record only shows one line

The filed record aligns with the payrun record.

I don't think we should file another December record as it might duplicate the amounts, is there any way to delete the STP record or is there any suggested steps or potential solutions?

Thanks for your help.

Best regards,

Charterhouse & Co

CharterhouseC · Answer

Hi Princess,

The payroll activity register and YTD all matches with the account in the system, the not sent record's figure is not part of the payroll activity or in the YTD report, the only figure was recorded in the system is the filed record figure that we sent to ATO.

My question is since the record is not shown in the payrun, why it shows in the STP report and why we could not amend or delete that, thanks.

Best regards,

Charterhouse

Princess_R · Answer

Hi @CharterhouseC,

I understand you’d like your STP reports to be clear and avoid any pay runs causing confusion. However, the “Not sent” record and any pay runs already submitted through STP can’t be removed. The main thing is to check that your Payroll Activity Register and YTD reports match. If they do, your payroll data is correct.

Cheers,

Princess

CharterhouseC · Answer

Hi Doreen,

Thanks for your help and I have checked the payroll summary for that month, it seems the correct one has been filed and the summary only shows one record's figure in the account.

I have also sent an updated event but the record in the first conversation still there, is there any method we could delete the record? As it is not in the payrun section nor in the bank statement. Client is a bit hurry to make sure the tax status is ready for their employees, thanks for your help.

Best regards,

Charterhouse