Subject: AccountRight 2026.5 – Pay Super is completely empty although the Superannuation Accrual ...

Question

report shows transactions

Subject: AccountRight 2026.5 – Pay Super is completely empty although the Superannuation Accrual report shows transactions

Hi,

I'm using MYOB AccountRight 2026.5 Online. Our MYOB subscription is managed by our accountant, and we pay the monthly MYOB subscription fee through them.

We recently started using MYOB Pay Super after the ATO Small Business Superannuation Clearing House closed.

Our situation is:

Weekly payroll is processing correctly.

STP submissions are accepted by the ATO.

The Superannuation Accrual by Category Report shows Superannuation Guarantee amounts.

Pay Super has been set up with our business bank account.

I am the Pay Super Administrator, and my accountant is the Pay Super Authoriser.

However, when I go to Payroll , Pay Super, the screen is completely empty. There are no employees or transactions available to pay.

Has anyone experienced this issue?

Thank you for any advice.

june · Answer

Hi Princess,

Thank you for your help. I found the issue — the superannuation USI was not linked to the super fund, which was why the Pay Super screen was empty.

I have now linked the USI, and the super contributions are appearing correctly in Pay Super.

Thanks again for your guidance.

Regards,
June

Princess_R · Answer

Hi June,

Thanks for explaining everything so clearly. It does seem a bit strange that the Pay Super screen is completely empty, especially since it sounds like you’ve already set yourself up correctly as the administrator. A few things are worth checking first:

* Run the Payroll Activity detail report to make sure super has actually accrued and is due for that pay period
* Check that each employee’s super fund is set to be paid through MYOB Pay Super / Pay directly from AccountRight
* Make sure the super fund is linked correctly to each employee
* Try widening the Transactions from and Transactions to date range in the Pay Super window.

If all of that looks right and the Pay Super screen is still blank, I’d recommend getting in touch with our team by phone or live chat through MOCA. At that point, the team may need to check the Pay Super registration on the backend.

Cheers,

Princess