Text message

KACE

Hi,

I use Accountright Australia.  I am currently in New Zealand for four weeks.  I am not receiving text messages from MYOB on my Australian phone.  My international roaming is activated.  I need to receive text messages so I can process the Superannuation payments.  Any ideas?

Doreen_P

Hi @KACE,

 

I can see why you’d want this working smoothly while you’re away. Since roaming is already activated and the SMS still isn’t coming through, a couple of cozy checks are worth trying next:

 

• Make sure the time and date settings on your phone are set to automatic.
• Double-check that your mobile number is saved in the correct format, including the country code.
• If your number is currently saved starting with 0, try changing it to +61 instead.

If the SMS still doesn’t come through after that, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look at what’s happening with the mobile verification.

 

Cheers,

Doreen