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Missing ALL invoices after the shutdown 1st Aug

LegacyAfterSch

After the shutdown of all services on 1st August, when it came back online, all my invoices (sales) and expenses (bills/purchases) are not showing. Please fix

MYOB no invoices showing.png

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LegacyAfterSch

it is a browser issue (refresh cashe) - don't know why MYOB has to store failed cashe for invoices on the website

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Princess_R

Hi @LegacyAfterSch,

You did a great job troubleshooting. There was a known issue with our services last Saturday, and that may be why those bills and invoices disappeared for a while. The issue was resolved on the same day it was reported. This was posted in our Status page.

If you ever encounter the same issue again, our team would be happy to take a proper look for you. You can connect with them live through our virtual assistant MOCA, or reach out using the other options on our support page.

Cheers,

Princess

LegacyAfterSch

it is a browser issue (refresh cashe) - don't know why MYOB has to store failed cashe for invoices on the website

LegacyAfterSch

Note: it was just invoices (sales), bills are working